Refund policy

Refund Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@rallywell.com.au. If your return is accepted, we will send you instructions on how and where to send your package. Please note that customers are responsible for return shipping costs unless the product is defective or damaged upon arrival. Items sent back to us without first requesting a return will not be accepted.

Order Cancellations

We process orders quickly to ensure fast delivery. You may request to cancel your order within 1 hour of placing it by contacting us at hello@rallywell.com.au.

If more than 1 hour has passed, your order may already be in processing or dispatch, and we may be unable to cancel it. In this case, once you receive the package, you may initiate a return following our standard return process.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@rallywell.com.au.